Frequently Asked Questions

Q: Where are you located? 

We’re proud to be based in Sylvania, where both Cathi and Nicole also live. Our design magic happens in our home studio, but we don’t expect you to come to us. Instead, we come to your home, so we can see your space, understand how you live, and ensure the design looks and feels just right for you.

Q: Do I have to take off work in order to work with an interior decorator?

Not unless you want to 😉. We know your time is valuable, and most of our clients don’t take time off work. We schedule visits at times that are convenient for you, and because we come to your home, there’s no need to spend extra time traveling to a showroom. We handle the research, sourcing, and coordination so you can stay focused on work and family. Unless, of course, you want an excuse for a little design day off!

Q: How does The Lloyd Design Team – Decorating Den Interiors work? 

Decorating Den is a nationally recognized interior design franchise, and the Lloyd Design Team is your local Sylvania-based design group within that network. That means you get the best of both worlds:

  • Local + Personal – Cathi and Nicole, both Sylvania residents, are your designers who come to your home, get to know your style, and create a design tailored to you
  • National Resources – As part of Decorating Den, we have access to an incredible range of furniture, fabrics, wallpaper, lighting, and suppliers that most independent designers can’t offer.

Together, this partnership allows us to combine a personalized, boutique design experience with the buying power and resources of a national brand. You get more options, more value, and a design process that feels effortless.

Q: What happens on my first appointment? 

First, we hop on a quick phone chat to get to know you, explain how we work, and see if we’re a good fit. Think of it as a little “hello” before the real fun begins.

Next, we come to your home to walk through your space, chat about your goals, and agree on a general investment range. About two weeks later, we return with your design proposal in hand, complete with fabrics, wallpapers, trims, and samples you can see, feel, and touch, ready to show you how your ideas can turn into your dream room. If you love it, we move forward with the contract and let the magic begin!

Q: How do I determine a budget for my project?

Determining a budget starts with a conversation. During our first in-home meeting, we discuss your goals, style preferences, and how you want to use the space. From there, we help you establish a realistic investment range that fits your vision and ensures we make the most of your money.

We also guide you through options within that range, so you can prioritize what matters most and get the best results without surprises along the way.

Q: What does a typical project cost?

Every project is unique, but during our first in-home meeting, we’ll discuss your goals and set a realistic investment range. From there, we create a design proposal with options that fit your style and budget, so you know exactly what to expect.

Q: Is there a minimum or maximum project size?

No! We work on projects of all sizes, from a single room refresh to an entire home redesign. Whether you’re updating one space or tackling multiple rooms, we tailor our services to fit your goals, style, and investment range

Q: Will you work with my existing pieces/furnishings that are in the room? 

Absolutely! We love incorporating your existing furniture, art, or special pieces into the design. By blending what you already have with new selections, we create a space that feels personal, cohesive, and uniquely yours, without wasting what you already love.

Q: Do you shop with me in other stores?

No, you won’t need to shop in local stores. We handle all the sourcing for you, working with over 100 trusted suppliers and partners. We bring curated options directly to your home so you can see, touch, and choose everything without the hassle of hunting for pieces yourself.

Q: What’s the timeframe to get everything in?

Every project is different, so timelines vary. Small spaces might take a few weeks, bigger or custom projects a few months.

We aren’t one of those 60-minute TV makeover shows, and sadly, we don’t run a two-day online store either, real design takes time! But trust us, good things come to those who wait, and your space will be totally worth it.

Q: Is it returnable?

No, items we source for your project are custom-selected for your home and design. Because each piece is chosen specifically for your space, returns aren’t part of the process. We guide you carefully to ensure everything is the right fit before you commit.

Q: Can I get a plan and shop retail?

That’s not really our style. We offer a full concierge service, from concept to completion, so you don’t have to worry about hunting down pieces. We bring curated options right to your home, letting you see, touch, and choose everything while we handle all the behind-the-scenes magic.